How does HP install software and gather data? We recommend that you do not use the New Driver button in the Printer Properties dialog box to install or upgrade this driver. Operating System – Windows 7, Windows 8, Windows 8. I’ll still keep trying though. The software installation prompts you to connect the cable if needed. Modify your browser’s settings to allow Javascript to execute.

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Message 2 of 8. Reinstall a version of Windows 10 prior to the Creators edition. Hey presto, you have a working machine that you paid lots of money for, avoiding having to pay out of your nose and accepting HP’s goal of planned obsolence. Insert the accessory card into the slot, and clip it into place. Swivel the cover in the direction opposite the embossed arrow, and clip the other two tabs on the opposite side into their slots.

Thanks for recommending that driver. If you choose sharing, give the printer a share name and select the operating system from the list. The software results page for your printer displays with the default operating system selected.


Europe, Middle Hpbl2, Africa. Modify your browser’s settings to allow Javascript to execute. Windows 10 was out in If you are connected over a network, select the type of network you are using.

A list of helpful instructions will appear on your screen and will remain there during the installation process. If you have a question, please create a new topic by clicking here.

HP DesignJet 500 Plus 42-in Roll Printer

Europe, Middle East, Africa. After calling them and being told to buy a new plotter instead of how to use my perfectly functioning plotter, I called a local company who were able to walk me through it simply. The Virtual Agent is currently h. This product was designated to be returned to HP. This page requires Javascript. In the Setup Type window, select Custom.

Windows 10 bit Release date: I was told support was unavailble since If you are installing files for a new version and you see this question, we recommend replacing the existing driver. Operating System – Windows 7, Windows 8, Windows 8. Try the driver at the link below.

This product was sold by a third party. Javascript is disabled in this browser. Also select whether or not you want this printer to be the default printer for Windows-based programs.


HP Designjet Series Printers – Advantages of the HP-GL/2 Accessory Card | HP® Customer Support

Installing the PCL3 version resolved the initial problem of printing jobs. I’m kind of stuck, with no obvious ideas. Standing behind the printer on the right side, carefully unclip the plastic cover. Select Replace Existing Driver. We recommend that desivnjet select No. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

How does HP install software and gather data? Select whether you want your Windows-based programs to use this printer as the default printer, then click Next.

Please verify your product is powered on and connected, then try again in a few minutes.

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